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CONTACT
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CUSTOMER
SERVICE, Good Customer Service - Would You Like Fries
with That?,DISC, PERSONALITY TEST, MANAGEMENT, TRAINING,
PERSONALITY TYPES, TOOLS, PERSONALITY PROFILING ASSESSMENT,
TESTING, profile questionare, Profile questionaire analysis,
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implement personality knowledge for customer service,
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Tests Online DISC Profile Tests Personality Assessments
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We
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so you and they can be successfully placed in a position
to succeed. Online DISC Profile & Paper DISC Classic Profiles
Tests Paper Self-scored Profiles DISC Personality Tests
Online 2800 Series Personal Profile System DISC Classic
Profiling Profiles, DISC is the universal language of
observable human behavior, or 'how we act'. A DISC assessment
measures an individuals' behavior in four dimensions,
dominance, influence, steadiness, and compliance. The
understanding and appreciation of individual behavioral
styles will increase effective communication with others.
DiSC Profile, and Anatomy and Physiology Classes online.
DiSC profile assessment, DiSC Assessments, including DISC
assessments. With years of research and validity, our
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"How
do you become famous, Helping people! Changing their lives
and making a difference in their lives. Loving them"
- Eric Brenn
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Good
Customer Service -
Would You Like Fries with That?
Author:
Cathy Warschaw
We all like
to be treated with good customer service -- respect and kindness
-- when receiving services or purchasing products, but how many
of us are conscious of our own attitude and body language when
the roles are reversed and we are the service provider? Good customer
service is crucial to the success of most businesses, regardless
of the profession. It can increase profits, establish a respected
reputation, build customer relationships and establish loyalty.
It doesn't
matter what position you hold in a business because any employee
can benefit from practicing good customer service. When you show
your employer that you value the quality of services or products
it provides, you become a valuable asset - making you eligible
for promotion and/or a raise.
Thank goodness
that acquiring good customer service skills is a really simple
task. All it takes is a little dedication and a genuine desire
to treat your customers the best that they deserve.
To get started,
think about how you greet your customers. Do you avoid saying
hello or even acknowledging them? It is very important to make
eye contact and greet a customer to show that you are available
to provide them service if its needed.
Properly greeting
customers also shows that you are confident; however, you need
to be confident for a reason. You should have a good understanding
of the product and/or services you provide so that if a customer
has a question or needs assistance, you are able to deliver a
satisfactory response.
It is also
vital to be aware of your body language. What does your body language
say about you? Slouched shoulders and a frown convey a lack of
confidence and unhappiness or you could just be having a bad day.
However, try to leave negativity at home and away from the workplace.
Smile often,
if appropriate, or model the emotion that is suitable to the situation.
For example, if a customer is venting about an issue, do not smile
constantly. Instead, nod and maintain eye contact to show that
you empathize with their concern. Also use a tone of voice that
conveys friendliness and sensitivity - the right tone shows customers
that you care about their needs.
Lastly, think
about how you end a customer interaction. Did you resolve any
issues or questions a customer presented? Never end an interaction
without making sure that the customer is satisfied with the service
you provided. Avoid this scenario by asking, "Is there anything
else I can do for you today?" or "Did I answer your question?"
The importance
of good customer service cannot be emphasized enough. You can
build and maintain customer loyalty and grow your business incredibly
with the power of a smile and listening ear.
About
the Author:
Cathy Warschaw, Director of the Warschaw Learning Institute provides
an online multicultural dental front office course, HIPAA, telephone
training and eBooks on team building, managerial, customer service,
and marketing at www.WarschawLearningInstitute.com
© 2006
|
"How do you become famous, Helping people! Changing their
lives and making a difference in their lives. Loving them"
- Eric Brenn
DISCPERSONALITYPROFILINGASSESSMENTTESTING.COM
DISCPERSONALITYTESTMANAGEMENTTRAININGPERSONALITYTYPESTOOLS.COM
This Business was Awarded - Best in Business,
Orange County CA, Visit: OrangeCountyCABusinessDirectory.com
Copyright
© Dipane and Associates,
111
West Avenida Palizada, San Clemente, CA 92672
CUSTOMER SERVICE, Good Customer Service - Would You Like Fries
with That?,
DISC, PERSONALITY TEST, MANAGEMENT, TRAINING, PERSONALITY
TYPES, TOOLS, PERSONALITY PROFILING ASSESSMENT, TESTING, profile
questionare, Profile questionaire analysis, Personal training
to employ knowledge of personalities for better customer service
and hiring policies, Personality testing for business owners
and professional using DISC methodology, Analysis of Personality
analysis, Train to implement personality knowledge for customer
service, personality profile, personality test, Directory
DISC Tests Online DISC Profile Tests Personality Assessments
DiSC Classic Everything DISC, DISC Behavioral Assessments,
DiSC Profile & Training Resources, DiSC Assessments, DISC
Behavioral Assessment and Personality Profile
We use
a scientific personal profile analysis tool to determine your
personality strengths and those of your employees so you and
they can be successfully placed in a position to succeed.
Online DISC Profile & Paper DISC Classic Profiles Tests Paper
Self-scored Profiles DISC Personality Tests Online 2800 Series
Personal Profile System DISC Classic Profiling Profiles, DISC
is the universal language of observable human behavior, or
'how we act'. A DISC assessment measures an individuals' behavior
in four dimensions, dominance, influence, steadiness, and
compliance. The understanding and appreciation of individual
behavioral styles will increase effective communication with
others. DiSC Profile, and Anatomy and Physiology Classes online.
DiSC profile assessment, DiSC Assessments, including DISC
assessments. With years of research and validity, our assessments
are time-tested and proven to provide timely solutions for
today's business needs. medical terminology course, disc,
disc profile, disc test, team, dimensions, sales, management,
leadership, course, class, anatomy physiology, team dimensions,
discovering, diversity, nursing, ce, training, education,
CEU, contact, hours, program, workshop, seminar, training
resources, training materials, online courses, including DISC
assessments. With years of research and validity, our assessments
are time-tested and proven to provide timely solutions for
today's business needs
CUSTOMER
SERVICE, Good Customer Service - Would You Like Fries with
That? Business and Performance Skills of the Employees and
Managers, Business Skills, Team Building,profile questionare,
Profile questionaire analysis, Personal training to employ
knowledge of personalities for better customer service and
hiring policies, Personality, personality test, career test,
personality quiz, personality tests, personality type, personality
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tests 2800 Series Personal Profile System DiSC Classic assessments
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management managing team building dics test career hiring
selling managing relating relationships job counseling counselor
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Personality
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